All our online payments are handled by our provider Mollie. We thus comply with all the guidelines for the security of internet payments drawn up by the European Banking Authority. Mollie also receives permanent supervision from the Dutch Central Bank. Mollie can be found in the register of payment institutions of the DNB. All data that Mollie processes for us, ours and that of all our customers, is guaranteed to be stored on Dutch servers. The Mollie servers are located in extremely secure data centres, under the supervision of specialized NOC team.
All our online payments are handled by our provider Mollie. This gives us a wide range of payment options, such as credit card, iDeal, KBC/CBC, Paypal, Giropay, Bancontact, Banktransfer, Sofort, ING Homepay. The possibilities are listed when checking out your order and there you choose your preferred method of payment.
No, we do not offer the option of paying at a later stage.
Upon receipt of a return, our employee in the warehouse will assess the return. After that, a refund will be initiated.
The refund will take place no later than two weeks after receiving your return package.
To save paper, we only send a packing list with the package. The invoice can be found in your personal customer account.
You can redeem the Gift Voucher during check-out. To redeem, use the following field "apply gift voucher code". Enter the code here and click on "add code". The amount will be reduced from the total amount.
If the payment fails, the first advice is to try again. Sometimes there is a malfunction between the systems which causes the payment to fail. If the payment fails again, try another payment method. If you do not have the option of paying online, try paying by bank transfer.
