- Fast delivery
- Large assortment
- 30 days return policy
- Secure payment
Frequently Asked Questions
General
What is Burton 2CV Parts?
Burton 2CV Parts is the spare parts line of Burton Car Company. In this part line you will find the products we produce ourself for the Citroën 2CV, Dyane, Méhari, Ami and all other Citroën A-types that use the same chassis.
Why Burton 2CV Parts?
Burton 2CV Parts strives for the highest quality standard when it comes to parts for your beloved Citroën. With our parts you can be sure that your A-type gets what it deserves!
How does Burton 2CV Parts guarantee the best quality?
First of all, a component can only be included in the range if it has passed the endurance test. In addition, all shipments of incoming goods are (randomly) checked for consistent quality. Finally, we use all parts ourselves, in our professional workshops and also in our own vehicles. So if a problem arises, we are informed quickly and will take action regarding our product range.
What is Burton Selected?
Burton Selected is a line of parts that is specially selected by Burton Car Company. These parts are not produced by us, but are of such quality that we assign our label Burton Selected to this product. All Burton Selected parts have been extensively tested and are made to order.
Are all parts in the shop of the Burton 2CV Parts brand?
No, not all parts are of the Burton 2CV Parts brand. Burton 2CV Parts can easily be recognised by the Burton 2CV Parts logo shown on the productpage in the webshop.
Can I return my part?
Every customer has the right to return the product within 30 days. To return a product, please take a look at our return page.
Do you also have cars for sale?
Yes, we also have cars for sale. Please check the website of Burton Sportscar for used cars or visit our showroom in Zutphen. See https://www.burtoncar.com/used-cars
I can't log in, what should I do?
Have you forgotten your password? Click on the button "forgot password" on the login page. You will receive an automated email with a link to create a new password. If you do not receive an email, please check your spam folder. After creating a new password you will be redirected to the login page and you can log in again.
I have a technical question, where can I get information?
You can use https://www.burton2cvparts.com/searchbypicture/ to see where and how a part is assembled. We also have a large number of technical tutorials on our YouTube channel: https://www.youtube.com/user/BurtonCarCompany. While restoring a classic Citroën it is also wise to get hold of a workshop manual, for example Olyslager or Haynes. Still can't work it out? Please feel free to contact our customer service team at [email protected]. We will forward your question to a specialist.
How can you be reached and what are your opening hours?
You can reach us by email at [email protected] and by phone at +31(0)575-546055. You can find our opening hours here: https://www.burton2cvparts.com/pick-up
I want to make an appointment for the workshop, how does that work?
Making an appointment with the workshop can be done in several ways. You can easily contact us via email by sending an email to [email protected]. Would you rather make an appointment by phone? Call +31(0)575-546055 and ask for the maintenance workshop.
I bought a part but don't know how to install it, now what?
Unfortunately, not every part comes with installation instructions. You can use https://www.burton2cvparts.com/searchbypicture/ to see where and how a part is mounted. We also have a large number of technical tutorials on our YouTube channel: https://www.youtube.com/user/BurtonCarCompany. While restoring a classic Citroën it is also wise to get hold of a workshop manual, for example Olyslager or Haynes. Still can't work it out? Please feel free to contact our customer service team at [email protected]. We will forward your question to a specialist.
Do you have any job vacancies?
For the current job vacancies you can consult the job vacancy page on the web shop. All current job vacancies are published here. Don't see a job vacancy for your intended position? We always appreciate it if you send us an open application, including your CV to [email protected] for the attention of Arjen Oude Alink.
How can I subscribe to your newsletter?
At the bottom of the homepage you can enter your email address under the heading 'Receive news, promotions, discounts and more'. Fill in your address, click on register and your address will automatically be stored in our database. After this, you will receive our newsletter approximately once a month.
What can you adjust on the dyno?
In our recondition workshop we have our own dyno at our disposal. On the dyno we can adjust the engine and carburettor of your car optimally that the ratio between air and fuel is optimal. This can result in a considerable power gain! For an optimal result, the car needs to be in good conditions: valves set, fresh oil, ignition correctly set, cooling and tracking in order, etcetera.
I want to take my car to the dyno, how can I make an appointment?
During the summer season, we organise a regular dyno day every 1st Saturday of the month. You can register for this day, there is a maximum of 4 places available. It is fun and educational to see what the adjustments will do and how many HPs are achieved. Outside the regular dyno days, it is also possible to rent the dyno individually. Send an Email to [email protected] with the subject "dyno", and we will take care of your request.
Can I also take another car to the dyno?
No, our dyno is only accessible for customers with a Burton Sportscar, Citroën 2CV, Dyane, Mehari, or other Citroën A-type or Kitcar based on 2CV chassis.
Can I do an internship?
Yes, you can! We are always looking for enthusiastic interns for various courses. An open application is always appreciated and can be sent to [email protected], for the attention of Arjen Oude Alink. Always state the period for which you are looking for an internship.
Can I come and work for you on Saturdays or in the holidays?
Yes you can! In our warehouse, in the showroom or in the workshops, we are always looking for eager to learn girls or boys who want to work with us. Just send an e-mail to [email protected] for the attention of Arjen Oude Alink. Always mention where you live, how old you are, and what your interests or hobbies are. Arjen will then contact you about the possibilities.
Ordering
How do I know if a product is in stock?
The status of a product is clearly indicated by the "in stock" icon. The icon can be found above the ''add to cart'' button on the article page of the Webshop. The green colour means that the item is in stock.
I am not sure which part I need, can I get some advice?
On the article page you will find all kinds of information that can help you with this. For example "car model", and "suitable for". Another good tip is to make use of https://www.burton2cvparts.com/searchbypicture/. There you can see how the part is mounted and if there are any other related articles. For personal advice, you can always call +31(0)575-546055 or send an e-mail to [email protected]. Our staff is always ready to give appropriate advice. We speak Dutch, German, English and French.
Can I cancel my order?
Once your order has received the COMPLETE status in the customer portal, it cannot be cancelled as the Webshop team has already processed the parts. If that is not the case, please send an email to [email protected] or call +31-(0)575-546055 to cancel your order.
Can I add a product to my order?
Once your order has been given the COMPLETE status in the customer portal, you will no longer be able to add any parts. Our Webshop team has already processed your order. If the original order still has the status PROCESSING, you can add parts without any problems. To do so, create a new order and click for the option "pick up" to avoid extra shipping costs. In the text field write the original order number and request to add the new order to it. After payment of the new order, our Webshop team will merge the two orders.
I want to become a wholesale customer with my company, is that possible?
If you own a company and you specialise in 2CVs and related products, you may be eligible for a wholesale account in the webshop. Send an email to [email protected] for the attention of Arjen Oude Alink. Write a short introduction of your company and the current application you have. After evaluating this application, you will receive a message from us about the wholesale account and how to order.
Can I order intra-community at 0% VAT?
Yes, if you are ordering as a company within the EU and you have a valid VAT number, you can order from us intra-community. Please send us an email with the order number and your valid VAT number before making a payment. We will then adjust the account so that 0% VAT applies. We check the VAT online in the EU database, see https://ec.europa.eu/taxation_customs/vies/?locale=en.
Can I save a product to a wish list?
You can save a product by clicking on the heart that you can find above the ''add to cart'' button. You need to be logged in to do this. You can find your wish list in your customer profile under "my wish list".
Do you have a store where I can view products?
Yes, we have store. The store is located at the Zweedsestraat 4 in Zutphen (the Netherlands). The coffee is ready! In our store you can count on professional advice from one of our staffmembers, which is nice if you don't know exactly what you need or how something should be assembled. To see our opening hours, see https://www.burton2cvparts.com/pick-up
My order is not complete, what should I do?
It may be that not all products were in stock at the time of dispatch. In that case the product will be placed in backorder and will be sent to you later (free of charge). In the Webshop it is mentioned if the stock is not sufficient and the product will be put on back-order for you. On the packing invoice that accompanies the shipment, the item can also be identified as not having been delivered and a back-order explanatory card is included in the shipment. Do you suspect that it is not a back order, but that the product has been forgotten? Please contact customer service at [email protected].
Payment
Can I pay safely in your shop?
All our online payments are handled by our provider Mollie. We thus comply with all the guidelines for the security of internet payments drawn up by the European Banking Authority. Mollie also receives permanent supervision from the Dutch Central Bank. Mollie can be found in the register of payment institutions of the DNB. All data that Mollie processes for us, ours and that of all our customers, is guaranteed to be stored on Dutch servers. The Mollie servers are located in extremely secure data centres, under the supervision of specialized NOC team.
Which payment methods are available in the webshop?
All our online payments are handled by our provider Mollie. This gives us a wide range of payment options, such as credit card, iDeal, KBC/CBC, Paypal, Giropay, Bancontact, Banktransfer, Sofort, ING Homepay. The possibilities are listed when checking out your order and there you choose your preferred method of payment.
Can I pay at a later stage?
No, we do not offer the option of paying at a later stage.
I want to request a refund, how does it work?
Upon receipt of a return, our employee in the warehouse will assess the return. After that, a refund will be initiated.
How long will my refund take?
The refund will take place no later than two weeks after receiving your return package.
Where can I find the invoice?
To save paper, we only send a packing list with the package. The invoice can be found in your personal customer account.
How can I redeem my voucher?
You can redeem the Gift Voucher during check-out. To redeem, use the following field "apply gift voucher code". Enter the code here and click on "add code". The amount will be reduced from the total amount.
My payment failed, what should I do?
If the payment fails, the first advice is to try again. Sometimes there is a malfunction between the systems which causes the payment to fail. If the payment fails again, try another payment method. If you do not have the option of paying online, try paying by bank transfer.
Shipping & Returns
When will my order be shipped?
A paid order placed before 3 p.m. will be presented to our carrier the same day.
Do you offer "Same day delivery"?
We know that you would prefer to receive our parcels today, but for logistical and ecological reasons we cannot and will not offer same day delivery. If you are really in a hurry to receive your order, you are of course welcome to pick it up at our warehouse in Zutphen.
I want to return my product, how does this work?
We have a convenient returns portal. Click here for more information.
Can I return something without consultation?
Yes, within the statutory cooling-off period of 14 days the item can be returned without consultation. Click here for more information on returns.
My parcel arrives damaged, what should I do?
Damage is always a bummer! But yes, sometimes it can happen. Please contact our customer service at [email protected] and we will make sure that you are helped quickly.
There is a product in my parcel that I did not order, what should I do?
Unfortunately, it sometimes happens that the wrong part arrives in the package. If this happens to you, please contact [email protected]. Customer service will then help you with a return label so that the package is returned to us.
Where can I find my track & trace code?
Click here for more information about the track & trace code.
My parcel has been delivered but I don't know where, what should I do?
With some regularity, the parcel service delivers a package to the neighbours. Sometimes the deliveryman forgets to put a note in the letterbox. First check the track & trace to find out where the parcel was delivered. Is the parcel really missing? Please contact us via [email protected].
What Incoterms do you use?
DAP for shipping orders and EXW for pick-up orders.
How much are the shipping costs?
If you have parts in your shopping cart, you can calculate the shipping costs. Do you need a rush shipment or special requests? Please contact [email protected] for additional information or a free quote.
Can I choose my own carrier?
We have bulk contracts with some regular carriers, therefore it is not possible to make your own choice. Within the EU we ship with DPD, outside the EU we ship with Fedex, TNT or PostNL.
Why do I have to pay a deposit for some products?
Some of the products in our range have a deposit part attached to them. We would like to receive this deposit part because we use it for parts during the reconditioning of the purchased product. By using deposit parts, we can continue to overhaul products and make them like new again. Without these parts, we would not have sufficient supply to meet the demand for reconditioned parts.
How much time do I have to return a deposit part?
The period for returning the deposit is 2 months. After that time, we will no longer process a returned deposit item.
Which parts have a deposit part?
All reconditioned parts have a deposit part. In the Webshop, this is described in the explanation of the article. In the shopping cart the deposit amount is automatically added, so it is visible to you as a customer there as well. Click here for more information about deposit parts and the reconditioning process.
Do you also buy parts that you consider to be deposit parts?
Yes, we do. We are always looking for lots of old parts. Think of the engine, gearbox, crankshaft, camshaft, cylinder head, carburettor, front axle, rear axle, etcetera. Do you have a batch for sale? Please send an email to [email protected] for the attention of Nico Wassenaar. Nico will contact you to make an appointment.
Do I have to pay the return costs myself?
In case of a warranty claim, the return costs are of course for the account of Burton Car Company. A wrongly ordered article can of course be returned, but keep in mind that we do not reimburse the shipping costs of the return.
Do you also ship internationally?
Yes, we ship to anywhere in the world at set rates. Click here for an up-to-date overview of the prices.
Which countries are entitled to free shipping?
Please note! Due to increased transport costs, we are unfortunately forced to adjust the minimum order amounts for free shipping.
Depending on order value and destination country, no shipping costs will be calculated.
Shipping costs are calculated automatically during checkout. If you have any questions about shipping costs, please contact us.
| MINIMUM ORDER AMOUNT FREE SHIPPING | APPLIES TO DELIVERING COUNTRIES | |
| € 250 | (€ 206,61 excl. VAT) | Belgium, Germany, France, Luxembourg, Netherlands |
| € 300 | (€ 247,93 excl. VAT) | Denmark, Italy, Austria |
| € 350 | (€ 289,26 excl. VAT) | Finland, Ireland, Portugal, Spain, Sweden |
| € 400 | (€ 330,58 excl. VAT) | Lithuania, Slovenia |
* Pallet shipments, and oversea provinces, are always excluded from free shipment.
* For wholesale, other rates apply.
Warranty
How long is the warranty period on a part?
We apply a warranty period of 1 year on all our products. This period is calculated from the invoice date.
When does the warranty expire?
With incorrect use or installation the right of warranty will expire.
What is excluded of warranty?
Granting of a warranty request is done by an employee in Zutphen, when we have received the defective part. Damage caused by incorrect assembly and/or careless use is excluded of warranty. The assembly and disassembly costs of a defective part are also always excluded of warranty (if this was done by yourself or a third party).
My part is broken within the warranty period, what should I do?
Of course, we provide warranty on all our parts. Click here for our information page to read how to return a defective part.
Do I have a proof of warranty?
The invoice is proof of warranty. The invoice states the purchase date. This is the date we use for warranty claims.