The status of a product is clearly indicated by the "in stock" icon. The icon can be found above the ''add to cart'' button on the article page of the Webshop. The green colour means that the item is in stock.
On the article page you will find all kinds of information that can help you with this. For example "car model", and "suitable for". Another good tip is to make use of https://www.burton2cvparts.com/searchbypicture/. There you can see how the part is mounted and if there are any other related articles. For personal advice, you can always call +31(0)575-546055 or send an e-mail to
[email protected]. Our staff is always ready to give appropriate advice. We speak Dutch, German, English and French.
Once your order has received the COMPLETE status in the customer portal, it cannot be cancelled as the Webshop team has already processed the parts. If that is not the case, please send an email to
[email protected] or call +31-(0)575-546055 to cancel your order.
Once your order has been given the COMPLETE status in the customer portal, you will no longer be able to add any parts. Our Webshop team has already processed your order. If the original order still has the status PROCESSING, you can add parts without any problems. To do so, create a new order and click for the option "pick up" to avoid extra shipping costs. In the text field write the original order number and request to add the new order to it. After payment of the new order, our Webshop team will merge the two orders.
If you own a company and you specialise in 2CVs and related products, you may be eligible for a wholesale account in the webshop. Send an email to
[email protected] for the attention of Arjen Oude Alink. Write a short introduction of your company and the current application you have. After evaluating this application, you will receive a message from us about the wholesale account and how to order.
Yes, if you are ordering as a company within the EU and you have a valid VAT number, you can order from us intra-community. Please send us an email with the order number and your valid VAT number before making a payment. We will then adjust the account so that 0% VAT applies. We check the VAT online in the EU database, see https://ec.europa.eu/taxation_customs/vies/?locale=en.
You can save a product by clicking on the heart that you can find above the ''add to cart'' button. You need to be logged in to do this. You can find your wish list in your customer profile under "my wish list".
Yes, we have store. The store is located at the Zweedsestraat 4 in Zutphen (the Netherlands). The coffee is ready! In our store you can count on professional advice from one of our staffmembers, which is nice if you don't know exactly what you need or how something should be assembled. To see our opening hours, see https://www.burton2cvparts.com/pick-up
It may be that not all products were in stock at the time of dispatch. In that case the product will be placed in backorder and will be sent to you later (free of charge). In the Webshop it is mentioned if the stock is not sufficient and the product will be put on back-order for you. On the packing invoice that accompanies the shipment, the item can also be identified as not having been delivered and a back-order explanatory card is included in the shipment. Do you suspect that it is not a back order, but that the product has been forgotten? Please contact customer service at
[email protected].
