Frequently Asked Questions
What is Burton 2CV Parts?
Why Burton 2CV Parts?
How does Burton 2CV Parts guarantee the best quality?
What is Burton Selected?
Are all parts in the shop of the Burton 2CV Parts brand?
Can I return my part?
Do you also have cars for sale?
I can't log in, what should I do?
I have a technical question, where can I get information?
How can you be reached and what are your opening hours?
I want to make an appointment for the workshop, how does that work?
I bought a part but don't know how to install it, now what?
Do you have any job vacancies?
How can I subscribe to your newsletter?
What can you adjust on the dyno?
I want to take my car to the dyno, how can I make an appointment?
Can I also take another car to the dyno?
Can I do an internship?
Can I come and work for you on Saturdays or in the holidays?
How do I know if a product is in stock?
I am not sure which part I need, can I get some advice?
Can I cancel my order?
Can I add a product to my order?
I want to become a wholesale customer with my company, is that possible?
Can I order intra-community at 0% VAT?
Can I save a product to a wish list?
Do you have a store where I can view products?
My order is not complete, what should I do?
Can I pay safely in your shop?
Which payment methods are available in the webshop?
Can I pay at a later stage?
I want to request a refund, how does it work?
How long will my refund take?
Where can I find the invoice?
How can I redeem my voucher?
My payment failed, what should I do?
Shipping & Returns
When will my order be shipped?
Do you offer "Same day delivery"?
I want to return my product, how does this work?
Can I return something without consultation?
My parcel arrives damaged, what should I do?
There is a product in my parcel that I did not order, what should I do?
Where can I find my track & trace code?
My parcel has been delivered but I don't know where, what should I do?
What Incoterms do you use?
How much are the shipping costs?
Can I choose my own carrier?
Why do I have to pay a deposit for some products?
How much time do I have to return a deposit part?
Which parts have a deposit part?
Do you also buy parts that you consider to be deposit parts?
Do I have to pay the return costs myself?
Do you also ship internationally?
Which countries are entitled to free shipping?
FREE SHIPMENT is possible at Burton 2CV Parts at a particular minimum orderamount, which is depending on the country of delivery. In the table below you can find out what the orderamount is for your country.
The FREE SHIPPING is calculated automatically in your shopping cart, before you want to pay and checkout your order.
|MINIMUM ORDER AMOUNT FREE SHIPPING||APPLIES TO DELIVERING COUNTRIES|
|€ 150||(€ 123,97 excl. VAT)||Belgium, Germany, France, Luxembourg, Netherlands|
|€ 200||(€ 165,29 excl. VAT)||Denmark, Italy, Austria|
|€ 250||(€ 206,61 excl. VAT)||Finland, Ireland, Portugal, Spain, Sweden|
|€ 300||(€ 247,93 excl. VAT)||Lithuania, Slovenia|
* Pallet shipments, and oversea provinces, are always excluded from free shipment.
* For wholesale, other rates apply.